Project Partners Applications Managed Services
Reduce Total Cost of Business Applications Ownership and Increase Satisfaction
Today's economic environment requires you to control costs while also achieving an optimal support structure from a limited talent pool and constantly changing technology, so Project Partners offers a flexible approach to Applications Managed Services. You can look to us to supplement your internal staff, or to completely manage your Oracle environment. Select the model that best suits your business requirements today, knowing that we are here to support you when you want to change or expand coverage.
Applications, Technology and Project Management Office Management
Our applications experts transform your Oracle systems of record into strategic, high value platforms that deliver maximum Return on Investment. Whether you need implementation of entirely new systems, issue troubleshooting, extensions, customizations, tailored reporting, or upgrades and new feature roll-out, we've got you covered.
Our technology experts manage your Oracle database, operating systems, file systems, and data storage capacity. We handle the ongoing patching tuning and systems tests, and you can elect our services for upgrades as well.
Our Project Management Office (PMO) experts can help define your project management processes and establish your PMO. Our staff can also monitor execution and ensure rapid adoption of PMO best practices.
Service Levels That Meet Your Needs
Our model effectively integrates into your existing support framework based on level of services desired.
Silver
Flexible contract options provide an agreed upon number of reactive support hours to use as needed throughout the contract period. Ideal for businesses that need support desk augmentation, as the bank of hours can be used to cover staff absences or shortages, or to resolve complex issues. This option gives you access to our full team of experts, our online help desk application and the option of 24/7 services.
Gold
Ideal for longer term support needs where Project Partners provides a primary, secondary, or tertiary support structure with a service level agreement. Project Partners will manage and deliver all in-scope Applications Managed Services within the service level framework. The bundle of service offerings includes, but is not limited to
- Proactive applications DBA support, monitoring and managerial tasks to ensure database availability
- Oracle E-Business Suite and Oracle Primavera functional services including issue resolution and guidance on process optimization using standard features and functionality
- Oracle E-Business Suite and Oracle Primavera technical services including issue resolution, customization design and development
Platinum
Ideal for firms requiring fully managed Applications Services including a dedicated support team using the combination of on-site and off-site personnel at an affordable price. Project Partners Platinum is managed via a web-based support portal which is fully integrated with our PMO processes. Project Partners Platinum provides customers with direct access to all their system and support information, including dashboards and support call logs with individual call and resolution status.
Why Project Partners for Your Applications Managed Services?
With over 300 successful implementations of Oracle E-Business Suite and Oracle Primavera applications behind us, we understand better than anyone else can what project-driven organizations need from their IT systems. While Oracle E-Business Suite and Oracle Primavera are the operations heartbeat for project-centric firms, we also know how to configure and manage your Financials, Supply Chain, HRMS and Manufacturing applications to ensure maximum success for your business. You can rely on us to understand what your business needs and to deliver what you need, when it's needed.
Contact Us to learn more about how we can reduce your IT costs and increase satisfaction with your Oracle systems.
